Who You Are

Individuals with a passion for history who enjoy dealing with the public and can sometimes handle complex situations. Able to maintain a positive image while representing the Castle.

What the job involves

• Working outdoors
• Welcoming visitors and directing customers
• Handling inquiries from the public
• Checking access cards
• Delivering historic information to different groups

Skills

• Excellent Communication/Social skills
• Ability to follow instructions
• Customer service delivery
• Proven track record with customers
• Teamwork
• Adaptable to customer groups
• DBS – Enhanced
• Responsible Retailing - Level 1
• Welsh Speaker (Desirable)
• Fluent in a foreign language (Desirable)
• Customer Service qualifications/experience (Desirable)
• First Aid Certificate (Desirable)
• Manual Handling Certificate (Desirable)
• SIA Certificate (Desirable)
• Performing arts experience (Desirable)
• Defib Course (Desirable)
• Computer Literate (Desirable)