Customer Services Officer (L2Z2)
Camden Council
Role
Who You Are
You are an experienced customer service professional with a high level of expertise in various service areas. You are a multi-skilled individual who can navigate through multiple customer service access channels seamlessly. You have excellent decision-making skills, can manage complex cases efficiently, and are proactive in responding to changes in customer demand. You also contribute to service improvements and support entry-level colleagues.
What the Job Involves
The role requires you to represent the Council as the first point of contact for customers, providing advice and assessing their needs. You will resolve queries directly or refer them for more detailed consultations. This position is based at the Contact Centre but may require travel to other sites. You will liaise with team members internally to ensure high-quality service delivery.
Skills
- High level of customer service experience
- Ability to work across multiple service areas
- Proficient in various customer service channels
- Strong decision-making skills
- Experience managing complex cases
- Service improvement and project participation
- Familiarity with service clusters and access processes
- Understanding of integrated service delivery